Conditions d’acceptabilité d’une technologie de domotique dans les contextes professionnels de service

Abstract : The research, reported in this article, aims at understanding how the acceptability of ICT is built in professional contexts of service. In this objective, the authors use the data resulting from an acceptability investigation, led through semi-directive interviews with 83 professionals working in service organisations, about a house automation technology. The research highlights three dimensions, which may be taken by the acceptability of a technology: functional acceptability, financial acceptability and socio-ethical acceptability. It shows, in addition, the influence of individual and organisational intrinsic factors on the reasoning, which underlies the acceptability of technologies.
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https://hal-univ-orleans.archives-ouvertes.fr/hal-02169803
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Submitted on : Monday, July 1, 2019 - 3:04:49 PM
Last modification on : Tuesday, July 2, 2019 - 1:49:14 AM

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Frédérique Barnier, Rahma Chekkar. Conditions d’acceptabilité d’une technologie de domotique dans les contextes professionnels de service. Communication et Management, Eska, 2017, 14 (2), pp.53-80. ⟨10.3917/comma.142.0053⟩. ⟨hal-02169803⟩

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